When does my order arrive?
We strive to make and ship all orders as quickly as possible, normal turnaround time is 3-5 sometimes 3-7 business days, depending on location. Turnaround times may increase after large sales or holidays.
Orders are dispatched on working days only, Monday to Friday (excluding bank holidays).
When we dispatch your order you will be sent an email confirmation including tracking details where applicable. If you receive this email on a public holiday/weekend this means your order will be collected from us on the next working day. No parcels are collected from us at weekends or public holidays.
We do not offer a guaranteed next day delivery service, we can not guarantee that an item will arrive at a certain time or date.
We do not offer compensation for orders that you may consider “late” or “delayed” once in the postal system, at certain times of the year or during postal strikes delivery times may be affected this is out of our control.
Order Tracking
When placing your order please ensure you use the correct phone number and email address, you will then receive tracking information and be able to view or edit your deliveries.
When we dispatch your order you will be sent an email confirmation including tracking details where applicable.
What if my order does not arrive?
If your order fails to arrive please notify us. We will investigate the issue, we will contact the courier to find out what the problem is. We will then either resend or refund the order depending on your choice once the investigation is complete, this can take up to 10 working days.
How to cancel my order?
Orders can be cancelled up to 1 hour after placing. Please contact us via DM or email .